COMPLAINT PROFORMA

1. Name of the complainant (Buyer _______________________________________________

Designation ________________________________________________________________

Address ___________________________________________________________________

Phone # __________________ Fax # _________________ E-Mail ____________________

2. Respondent (Exporter) Name _________________________________________________

Address ___________________________________________________________________

Phone # __________________ Fax # _________________ E-Mail ____________________

3. Nature and amount of Complaint _______________________________________________

4. Date of Complaint _______________________________________________

5. Relevant documents

a) Proforma Invoice No._________________________ date ______________________

Value ________________________________ Contract ______________________

Description of goods ___________________________________________________

Terms & Conditions ___________________________________________________

b) Letter of Credit No. ___________________________________________________

Date ______________________________ Value ___________________________

- Negotiating Bank ___________________________

- Terms & Conditions ___________________________

- Any specific obligations ________________________

c) Commercial Invoice No._________________________ date ___________________

Terms and Conditions ________________________________________________

-: (2) :-

d) B/L AWB No. ________________________________ date __________________

FOB ____________________________ Shipping Co. _______________________

C & F ____________________________ Airline ____________________________

e) Survey Report by Internationally recognized Inspection Agency

Name _______________________________________________________________

Address _____________________________________________________________

Phone # __________________ Fax # _________________ E-Mail ______________

By whom Authorized __________________________________________________

Findings _____________________________________________________________

_____________________________________________________________

f) Summary of the Dispute:

g) Any Specific Proposals by the complainant.

h) Details of the post Dispute Correspondence: